Privacy Policy

This information includes your name, shipping and billing address, email, phone number, and payment details. It also includes your IP address, to help us prevent fraud.

How We Use Your Information By accessing our Website or making a purchase, you agree to allow us to use your information for the following purposes:

• Process and ship your orders
• Communicate with you about your purchase
• Improve our website functionality and user experience
• Detect and prevent fraudulent activity
• Ensure you have a positive experience with our service
• If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
• We may contact you via email or phone if we have questions about your order.

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how you use our site. Cookies help websites remember information about your visit, like your login status, making your next visit easier and the site more useful to you.

How we use cookies: We use cookies for several purposes, including:

• Keeping track of cart contents while you’re browsing our site
• Ensuring our website functions properly
• Remembering your preferences and settings
• Analyzing site traffic and user behavior to improve website performance
• Understanding how users found our website – such as through search engines, social media, affiliate links, or third-party websites

Who we share your data with ~ Third-Party Sharing

We take privacy very seriously here at Jonathan’s Spoons®. We will not sell, rent or lease your personal information to others.

To provide and improve our services, we may share certain customer data with trusted third-party service providers. These providers help us operate our website, communicate with visitors, process payments, and analyze usage. We only share the minimum data necessary, and each third party is required to handle your information in compliance with applicable privacy laws.

• Shipping: We share our customer’s shipping information with USPS or UPS in order to ship the order.

• Stripe Payment Processing: Our website uses Stripe to securely process payments made through our website. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.  Please see Stripe Privacy Policy for more details.

• Data shared: Name, billing address, payment method details (credit card information), transaction amount, and order information
• Purpose: Payment processing and fraud prevention
• Your credit card information is truncated and not accessible to us.
• Analytics: We use Google Analytics to understand how visitors interact with our website. This helps us analyze traffic, improve user experience, and monitor the effectiveness of our content and design.
• Data shared: IP address, browser and device information, pages visited, time spent on the site, and referral source
• Purpose: Site analytics and performance monitoring
• Learn more: Google’s privacy practices: https://policies.google.com/technologies/partner-sites      
• Opt-out: Google Analytics opt-out:  https://tools.google.com/dlpage/gaoptout
• Constant Contact: If you submit a subscription form on our site, you will be opting in for us to save your name and email address. These subscriptions are used to notify you about related content & other special offers. You can opt out or unsubscribe at any time in the future by clicking the link in the bottom of any email.

How long we retain your data

We retain contact form entries for 2 months, analytics records for a year, and customer purchase records for ten years. We do not retain payment details, as they are communicated directly with Stripe.

How we protect your data

Jonathan’s® is committed to protecting the information you provide to us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, Jonathan’s® Spoons has in place appropriate physical and managerial procedures to safeguard the information we collect. Our systems are all PCI Compliant.

What rights you have over your data

If you would like to remove your name and personal information from our customer account records, please send an e-mail to spoon@woodspoon.com. Please include your full name, e-mail address and phone number.

Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

For more information about our privacy practices, or if you have questions, please contact us by e-mail at spoon@woodspoon.com.